You have a user that has a  Home  (Windows 7 Home) or Work (Windows 7 Pro) Computer

When using remote web workplace they selects connect to my computer, picks their computer from the list and then it never makes it past this point. There is a error icon displayed in the lower progress bar area of the browser.

Running IE as a administrator they are able to use RWW just fine.

The user is an administrator on the computer. IE9 has been removed and replaced with IE8 same results.

Windows firewall is off,  We have tried with the firewall on and off, makes no difference.  We have added RWW site to the trusted site and relaxed all the active security settings for the trusted site, same result. The browser add-ons show the Microsoft rdp active control is installed when in IE both as an admin and just launching it normally so what could be hanging us up?

Well you will find that your UAC is on and one of the results of this being active is that Active X functions are suppressed. Just turn off UAC and the problem will go away.

Go to your start button and in the search window type “UAC”. It will launch the UAC Control and allow you to change the settings

Enjoy

Cubert.