LabTech & ConnectWise Plugin – Printer Health Status

Printer Health Status

Mr Keigher posted on the Labtech forums that wouldn’t it be great if there was a Printer Status Plugin for Labtech that could show if there were any issues with a printer and maybe even interact with a failed printer. Well Marty your ship has come in! Let me introduce you to your new Printer Status Plugin. The team down in Squidwork’s basement went to town taking what seemed like minutes (and it looks like it) to build a Labtech plugin that would do what had to be done.

In Version 1.0.4 you have good management over printers in 2 main views; the global view and the client view. The Global view allows for the full management suite of tools to be executed on any printer being scanned and will give you a quick view in to the troubles your clients maybe having. The Client view provides the same management functions but also allows you to enable and disable scanning for a client and to include desktops in printer scans.

Lets show you what we have:

Printer Status Global Manager:

Printer Status at the Client Console:

Printer Status Exclude Printers:

Download Labtech Plugin – Printer Status Version 1.0.4

Enjoy

Cubert

LabTech & ConnectWise VMWare ESXi Heath Monitor Plugin v3

ESXi Health Monitor Plugin

Well it’s finally here, the plugin we have all been waiting for, Vmware ESXi Health Monitor plugin for Labtech. This plugin installs into your Labtech system as a Location plugin to monitor the CIM data available in most hardware. Easy to configure controls and full view of the CIM data collected is just part of what this plugin can do. We have incorporated new functions into this plugin that are stark differences from our earlier version 2 and version 1 ESXi Health Monitors. We are now supporting multiple usernames and passwords per location for ESX hosts and only require 1 probe system to monitor all the ESX hosts at a single location. I could talk all day about the plugin but maybe it’s better if I show you.

Here is the main view of the ESXi Health Monitor plugin.

The hosts get listed with status face based on current status and when you select a host the CIM data is displayed so you can see all the reported statuses of the hardware.

This is the ESXi host configuration tab of the ESXi health Monitor plugin.

This is where you will add and edit your host systems to monitor, you can set the system you want to be responsible for probing the ESXi hosts for the CIM data. Then you select a system and “Set” it as the probe the plugin will launch a script against the probe to prep it for monitoring automatically. You will not need to “install” the probe software manually as this is handled by the plugin when the probe system is selected.

The ESXI Health Monitor plugin uses a custom group to locate all the probes available by using a custom search to locate all systems with the EDF of “VMware Master CIM Scanner” selected as seen it the example below. You will find this setting under the Info tab -> VMWare on any system console. Just checking it will not install probe software so you must “Set” the probe via the plugin.

The Custom group should look like this and have the custom search setup as seen in this example.

The custom group also has a scheduled script to run every 2-4 hours and I use the exclude time range as I do not need this data so bad that I can’t sleep with out it running every hour or 2. This is just my personal preference but saves on CPU cycles during backup windows and maintenance schedules. You will need to reset this when you import your group as this seems to always get rest to nothing during imports.

You can see your probe run on the system by watching the script logs on the probe systems console. This helps when troubleshooting common issues.

This version is in Beta! this is the first release of this plugin and as such may have odd behavior issues and or may not work for you as expected. I seriously doubt you will have any issues but as this is Beta expect a few minor glitches. We are actively working on updates and with your help we can make this a great plugin!

You can run the version 2 and version 3 side by side and they will not effect each other.

Updates:
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Changes in New Version 0.3.0.3

Changed Version number back to what it should of started at. It was a typo starting with (3)
Added Internal monitor called CIM – VMWare ESXi Health Monitor
Added Client View and Global View of System Statuses
Corrected a few minor coding mistakes
Added Linux Probe Support
Updated the data views

Changes in New Version 0.3.0.5

Added Last Scan Time Stamps
Added color coded data views
Added new images

Changes in New Version 0.3.0.6

Fixed Scan Time not updating

Changes in Version 3.0.7

Updated Python Packages to 2.7.8
Fixed several SQL issues with table creation.
Minor enhancements

Changes in Version 3.0.8

Added new instant host probe from the configure tab
Fixed minor issues in plugin
Fixed issues with installer script

Changes in Version 3.0.9

Fixed CIM Monitor in LT
Fixed Versioning context
Fixed password bug when resaving the same password for esx probe.

Changes in Version 3.0.10

Fixed Issues with Installer where latest PY script requires several new Python modules.

New Client Level View

This view give you a look at all systems under the clients control. you can select the system and review the CIM data returned.

This plugin monitors the condition all the systems and will alarm when a system is found to be in error. You can customize the alarms and the methods of alerts received through the Monitors management interface in Labtech .

You can download the latest version here.

Version 3.0.10 Now Available

If you like what we are doing then please donate to our cause, help keep our software free.

How to install plugin

Please post here any comments and issues you may have so we can get them fixed and out in the next release.

Enjoy

Cubert 😎

LabTech & ConnectWise Office 365 User Manager

LabTech Software User manager for Office365 plugin

Get it here -> Version 0.1.8.6

As of Version 0.1.6 we have added several new features and some bug fixes. These new features include ability to manage Send As, Send on Behalf Of and give full permissions to users of Office365. Set forwarding email addresses and reset user passwords, Add new users, Soft delete users (30 days to recover) and update user s Active Directory information. We have also updated the user views to include mailbox sizes and item counts, provisioning status, Client license type and license counts available and consumed licenses.

New in version 0.1.7.0

Distribution Group Management: Add and delete groups and manage the members in the groups.
We rewritten the way we collect data, we now create and run shell scripts directly on the workstation verses using the powershell script cmd in LT scripting. We have combined several sub scripts in to a single script that opens one connection to O365 and grabs all user data in 1 session. This has improved the speed of data collection by several fold.
We fixed a few issues with the Plugin script and added some more error handling.

We have change the layout in version 0.1.5.0 to a tabular design to allow for more controls to be added in a logical manor, We now can restore user mailboxes and convert users to shared mailboxes.

New in version 0.1.8.0

We resolved some issues with several features, added a new license manager, added the ability to export a list of licenses and the users to a CSV file and we now have a documentation and help center located on each tab to better assist users in managing Office 365.

New in Version 1.8.1

We added several new controls to the main application, you can now set domain password policies, manage calendar access for users and set user passwords to never expire. We also made a few fixes and added some new code to help with troubleshooting data collection issues.

New in Version 1.8.2

Several bug fixes, updated scripts and updated Windows Azure packages with latest versions.

New in Version 1.8.5

Added new feature :Powershell Session, this opens up a powershell session with Office365 and hands you the console to run any cmdlet you want on the clients Online services without the need to lookup the clients account information and building a session your self. One quick click and you accessing Microsoft Online and loading all modules needed to manager your Office 365 in the cloud.

Minor issues fixed.

New in Version 1.8.6

Added new Collector Tab that allows you to set the collector, launch new collections or test the collector for readyness.

Added script to update powershell to version 3 on all collector system with powershell 2 installed.

Here is the list of things to setup:

#1 the Zip comes with scripts, a group and a search along with the plugin DLL. You will need to import these into your system and set them up if they do not setup correctly during import. You should also view the plugin first before setting up the group and scripts to mine the data. This will allow the new database tables to be created to store the data the miners will be collecting. When you import the group and search the group doesn’t schedule the Office 365 Collect Data script correctly so you may need to verify and or replace the schedule group script to run every 2-4 hours.

The scripts are:

“Install AD Module for PowerShell” – Setup Powershell on any remote windows 7 x64 or 2008 R2 or newer system.
“Office 365 Collect data” – Should be scheduled in Group to run every 2-4 hours. Collects the user data and keeps it current in database.
“Office365_Plugin.ps1” – Must be placed in L:\Transfer\Scripts\Office365\ for plugin to function. If you are using Labtech from remote and or do not have the mapping available you can use a USB thumb drive and store the script in the same location on thumb drive and mount it as drive L:\ and you will function correctly from remote or cloud based RMM.

Next after you install the Microsoft powershell script on a system that meets the standards (Win 7 x64 +) at each client (any location and only one location needed) Add a new password to the password Tab at the “Client” Level that’s title is “Office365”, the username be the admin email address for client (Example:admin@clientname.onmicrosoft.com) and the password used. All scripts and Plugin will use this location to get the passwords needed to access each clients Office365 accounts.

To prep systems that will be acting as the data miner for the client you should first find a Windows 7 x64 or Windows 2008 R2 or greater system at one of the clients locations. Then run once on that machine the new Office 365 script “Install AD Modules for Powershell” on that system. Once complete the script should automatically “check” the “Windows Azure Active Directory Modules Installed” box as seen here in picture. You will need to also run this script on all workstations you plan to use to support your helpdesk, remembering to “uncheck” the Windows Azure Active Directory Modules Installed” box for all systems on your helpdesk as you do not want them as part of the search group.

You will want to install the powershell tools on all support center personal workstations that meet the minimum requirements. We use these tools in the plugin as well as scripts so console users will need tools also. Remember to go to each of those systems in Labtech and “uncheck” the box “Windows Azure Active Directory Module Installed” so that helpdesk employees do not get office 365 probe running on their systems every 2-4 hours. Next you should setup search and group, the search looks for a flag to be set in the “default” location on the Info tab of a PC. If found “checked” it will add this system to the four hour scripting of the user data fetcher.

“C:\Windows\System32\WindowsPowerShell\v1.0\Modules\MSOnline”
to
“C:\Program Files\Windows Azure Active Directory\Powershell\MSOnline”

There was a security issue with plugin accessing %windir% so we had to move the MSonline module manually to an area we could read from. I will be fixing all this in the upcoming release.

When you execute changes using the new plugin it will launch a Powershell console to execute the connections to MSOnline, pass the information to MSOnline and then close. This can take a little time to complete depending on MSOnlines current load on system. Be patent and allow the Powershell window to close on it’s own.

Import the Group and Custom search:

Whey you import the scripts, custom group and search they may not end up where they were meant to be so you may need to move things around in LT to get it setup correctly.

Once you import the group you should have under the groups drop down a new group called MSOL Office365 Hosts. There should be 1 script scheduled “Office365 MasterMiner”. It should be scheduled to run every 1-2 hours and to skip if offline. This group should be using the custom search you have imported as part of the plugin install. Just verify that this is accurate and if not reset group to use the Office365 search.

If group and search are functioning correctly you should get a list of all systems that have the “Windows Azure Active Directory Module Installed” checkbox checked. This should be only 1 system per client. You do not need to have them installed at every location. It does need to be a Windows 7 x64 or Server 2008 R2 or greater system to operate the powershell functions.

That’s about it…

Enjoy Office365 management via Labtech

Cubert

LabTech Vitals Dashboard

Today we release the next round for the Squidworks Labtech Vitals Dashboard.

The Labtech Vitals Dashboard is a set of web pages that query the local Labtech MySql database and provides visual widgets of important data on the main display of the Labtech Support Console. We currently have 17 different widgets with 10 of them having detail views.

To install the Dashboard you will need to download and install PHP 5 for windows at PHP.net on your Labtech server. Afterwards download the SWVDB zip package and unzip to c:\inetpub\wwwroot\SWVDB. Go into this directory and find the header.php file and open it with notepad. You will need to edit the LT server address, Username and password for the LT database access to work.

Once completed you should be able to browse http://your.labtech.server/SWVDB/ and get the dashboard. Now to have the dashboard auto load in the console for everyone who uses support console go to your LT config dashboard -> Config -> Control Center and set the Initial URL Value to your tested URL from above.

Get the dashboard -> Download SWVDB here

Should look like this:

Widgets:

Systems Missing AntiVirus application

Agents missing patches

Agents Online

Offline Servers Alarms

Dell Appassure 5 Backup Core Monitor

ESX Hardware Health Monitor

Hitman Pro Monitor

Agent Monitors

ESX Monitor Details Page (Failed/Missing/All)

Dell Appassure Monitor Details (Completed and Failed)

Some widgets may not function correctly if you are not using the source data tables and extra monitor scripting I’ve made available like the Squidworks ESXi Health Monitor for Labtech located at ESX Health Monitor, The Dell Appassure Backups/Failures also requires my Appassure Backup Scripting to populate the database with data. You must edit the index.php page in notepad and uncomment the 5 function calls noted in index.php for ESX and Appassure counters to function. They have been commented out so that you do not get errors if tables are missing. Install both ESX and Appassure packages before uncommenting code block.

Enjoy

Cubert 😎

LabTech & ConnectWise ESXI Host Hardware Monitor

NEW ->LabTech ESXi Hardware Monitor v2.1

Squidwork’s ESX Hardware monitor is a set of scripts, a custom group and search for Labtech that will monitor the CIM data provided through the VMWare API for ESX 4 and 5. The probe will launch hourly and report back to Labtech any hardware failure or warning. The script will email an alarm to any email address you would like. The script can be modified to also set an alarm, create a ticket or anything else Labtech scripting will let you do.

New in version 2.1:

We added several checks for false alarms and socket errors to prevent alarms and emails on non failures.

We added alarm flood control, once a email goes out it will not send another until the system has reported a “all OK” then alerts are reset to go out on next fail.

Added extra EDFs to control processes.

Here is how it works:

Download the zip file, extract and import the XML files into your Labtech system.

Addendum Update:

After you import “all” scripts in Version 2.1 Download this zip and import this script. This script should then be used in your group scheduled script probe instead of the v2.1. This v.2.2 of that one script. Download update here

Download extra files directly if import fails for any reason here.

After the import you should have a VMware script group that has 3 scripts in it.

Script #1 (The Installer) will install the monitor to a Windows system. You will need to provide the FQDN or IP of the ESX host you want to monitor when you execute the installer script. When the scheduler pops up make sure to add your ESX host. The only thing you should need to do is execute the installer on a Windows system. The installer will configure the system and add the system to the custom group and search. You do not need to configure anything else at this point. The ESX user and password will be fetched from the Locations password menu for VMWare.

The next script (The Monitor) is assigned to the custom group “Systems that monitor ESX hosts” to run every hour. You can modify this to run at what interval you like. The Monitor will query your “Locations” passwords database table and retrieve the VMWare user listed just like the original Labtech probes do. The monitor get the CIM health data and returns it to Labtech, It also looks to see if we are “Not OK” and fires off a email if failures are picked up.

After the Monitor runs you should see data on the Info Tab -> VMWare sub tab

You will need to edit the monitor script updating the email address that it reports to when failures are found, you can also modify monitor script to create a ticket, fire off an alarm, set an alert or anything your heart desires. Line 39 of the script ESX Hardware Monitor V2-1 needs to be edited and the example@example.com email changed to the email you want to get the alerts.

The 3rd script is a updater script that will fetch the latest build of the Nagios Plugin:”check_esxi_hardware.py” script maintained by www.claudiokuenzler.com You can run this script against any Windows box that has the monitor installed and it will get the latest version of this script and deploy it to that system. This way you can keep up with all the fixes they do to this script. You may want to run this script on the group once or twice a year just to make sure you have the latest fixes and updates.

Enjoy

Cubert 😎

[LabTech] Patches not showing accurately for systems after onboarding with Ignite

I had an odd issue with a new client I had taken over from a previous MSP where after we onboarded the client Labtech showed systems as fully patched but when we scanned system using Windows update they returned with 60+ updates or more. We would then re run the inventory update and would still get all patches up to date. We noticed that the list of patches that were returned did not cover all approved patches. After some investigation we discovered that the previous MSP was using a 3rd party WSUS server and had set the server information in the registry. If the following Keys are present then you may also be seeing similar problems.

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate:WUServer HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate:WUStatusServer HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdateAU:UseWUServer

Here is a Labtech script to clear out the settings and to allow you patch inventory command fetch the correct patches for your system. Execute script against each system that has been configured for a different WSUS server. Once script has completed then execute a hotfix update command from your inventory menu and wait for it to populate with the correct settings.

Download Script WSUS Settings Removal

Enjoy Cubert 😎

[Labtech]Mac Script to install Vipre Business AntiVirus.

So you want a script to install Vipre AV on Mac systems well I got just the thing for you.

Here is what I did.

Create a 2 line LT script,
In the description field of your new script type in the following, feel free to cut and paste if you want.

“I promise if this script works for me to send Cubert a Starbucks Gift card”
Now lets add our first line to the script

Line 1 = “write file” command to /tmp/myviperinstall.sh

content =

cd /tmp

curl -O http://myserver/labtech/transfer/Vipre/MacVIPREBusiness2.0.87.dmg

hdiutil attach MacVIPREBusiness2.0.87.dmgcd “/

Volumes/GFI Software VIPRE Business – 2.0.87″/

installer -pkg “GFI Software VIPRE Business Install.pkg” -target “/”

cd /tmp

sleep 5

hdiutil detach “/Volumes/GFI Software VIPRE Business – 2.0.87″/

Do not forget to edit the URL and name of the viper DMG file. I was using 2.0.87 when I wrote this so you will need to make any changes to file names and mount directory names.

*note* I left out the first line of text which normally would be (#!/bin/sh). The “Write File” function had issues with the !, not sure if I needed to escape that or not so I just left it out.

The next script line should be “Shell Extended” with a cmd of “/bin/sh /tmp/myvipreinstall.sh”

The 2 lines combined will write the script file to the Mac system and then execute the shell script. The shell script uses curl to download your DMG and then mounts DMG, and executes the PKG installer.

I am also working on updating the server preference for Mac to point to Vipre server and then updating LT database to show that AV is installed.

That will come later in the show!

Cubert

LABTECH -> How To Have A Full Screen Remote Desktop Client Redirector

Create a Labtech Full Screen RDP Redirector

Labtech out of the box comes with a older version of RDP client that when is pushed to full screen looks really crappy. That’s not Labtech’s fault but the limitation of the RDP client they packaged with the LTClient software. One of the great things about Labtech is you can customize it to your needs, Labtech does not force you to use “what they have”.

Today I will walk you through creating a new redirector in Labtech and setting up a new full screen Remote Desktop Client function. Some of the things you will need are, admin access to your LT server and a Windows 7 workstation to harvest the mstsc.exe from. As stated above the mstsc.exe supplied with LT is old and limited, we will need a new mstsc.exe to do full screen like we want.

Lets get started!

First thing we need to do is copy our Windows 7 mstsc.exe to our LTClient directory and rename it.
goto %windir%\system32\mstsc.exe and copy and paste to c:\%programfiles%\LabTech Client\RDP\mstsc1.exe

Do not overwrite the existing mstsc.exe, create a new file and name it mstsc1.exe
Now find and edit the file c:\%programfiles%\LabTech Client\RDP\LabTech.rdp, select the Display Tab and move the slider to full screen. Go back to the General Tab and select “Save As” and save as LabTech1.rdp
Do not overwrite the existing LabTech.rdp, save as a new file and name it LabTech1.rdp

Now if everything was saved correctly you should have a Labtech Client\RDP directory that looks like this.

Notice the file sizes of each mstsc.exe file?
Now come the fun stuff, creating the redirector in Labtech. Lets open up the LT Dashboard and select Config Tab -> Configuration Tab -> Redirected Apps Tab.
Lets create a new redirector using the following information.
Name: Remote Desktop(Full)

Program: %windir%\system32\CMD.exe

Arguments: /c Type “%programfiles%\LabTech Client\RDP\LabTech1.rdp”>”%temp%\%computername%.rdp” & START “RDP” /WAIT “%programfiles%\LabTech Client\RDP\mstsc1.exe” “%temp%\%computername%.rdp” /public /V:%localip1%:%localport1%

Redirector Type: Check Device, Check Computer

:Redirector Port:
Local Port = 0
LocalIP = 127.0.0.2
RemotePort= %managementport%
RemoteIP = %AltRemoteIP%
SocketType = TCP Local Listen

If all went well you should be able to reload your cache on the LT Client and then see the new redirector you created on your network redirectors menu.

Now when you launch your new redirector you should see things happen a bit differently from the original Remote Desktop connection that Labtech uses.

Your STun should be the same as any other RDP Session:

But now you should be presented with a new Remote Desktop Connection box:

Followed by a Windows Security dialog box:

Make sure to input the domain name your connecting to in with the administrator account to access system. If it populates with a previous connections domain name and you would like it to forget those credentials when new connections are created then follow my step by step instructions located on one of my other blogs -> Drop Credentials.

Now if you have multiple techs working for you and they all want the RDP full screen function then they will need a copy of the 2 files we created above. I created a Labtech script to copy the files from my LT transfer directory to the local LTClient directory as needed then push that to all tech computers so they also have the required files locally. If you ever need to update the files then it makes it easy to resend them to everyone who needs them.
Good Luck

Cubert 😎

Labtech – How to access and manage VMWare ESX 5 Hosts remotely using Application Redirect

Labtech VMWare vSphere Client Redirector

Wouldn’t it be really cool if you could somehow safely access any VMWare vSphere ESX 5 host directly just using the local vSphere 5 Client installed on your workstation without porting and NATing traffic through your customers firewalls? With Labtech that is no problem, by setting up a Application Redirector you can create a new proxy that will pass all your traffic to any ESX or vCenter host and allow you to fully manage that host using your own installed vClient on your workstation, using the Labtech server and an agent, wow is it fast.

Let me show you how to do it.

I want to thank the guys over at www.labtechgeek.com for creating the outline I am following here.

1.) You will need to create a new redirected app named vSphere Client.
Goto [System Dashboard] -> [Config] -> [Redirected Apps]

2.) In the program field, enter the location of your local vShpere client like -> C:\Program Files (x86)\VMware\Infrastructure\Virtual Infrastructure Client\Launcher\VpxClient.exe

3.) Now we will redirect the following ports.

Local Port: 443 Local IP: 127.0.0.1 Remote Port: 443 Remote IP: %RemoteIP% Type: TCP Local Listen
Local Port: 902 Local IP: 127.0.0.1 Remote Port: 902 Remote IP: %RemoteIP% Type: TCP Local Listen
Local Port: 903 Local IP: 127.0.0.1 Remote Port: 903 Remote IP: %RemoteIP% Type: TCP Local Listen
Local Port: 8080 Local IP: 127.0.0.1 Remote Port: 8080 Remote IP: %RemoteIP% Type: TCP Local Listen
Local Port: 9443 Local IP: 127.0.0.1 Remote Port: 9443 Remote IP: %RemoteIP% Type: TCP Local Listen
Local Port: 10080 Local IP: 127.0.0.1 Remote Port: 10080 Remote IP: %RemoteIP% Type: TCP Local Listen
Local Port: 10443 Local IP: 127.0.0.1 Remote Port: 10443 Remote IP: %RemoteIP% Type: TCP Local Listen
Local Port: 902 Local IP: 127.0.0.1 Remote Port: 902 Remote IP: %RemoteIP% Type: UDP Local Listen

Redirector type should have the “Computer” box checked, this makes the redirector show up on computer consoles along side the other redirectors.

4.) Now we need to create an entry in your hosts file for the redirector to work. Add -> “127.0.0.1 vsphere-redir” to your local host file. If you just use 127.0.0.1 or localhost when the client pops up then the client may actually try to connect to the NetBIOS name of your PC, which will not work.

5.) Reload your systems cache and you should see the redirector show up under Computer consoles Redirectors menu.

To connect directly to an ESXi host, while holding the Shift click on the vSphere Client redirector from meun. This will prompt you for an IP address for the remote ESX host you want to control – enter the IP of the ESXi host.

Once you place your IP of the ESX host in the IP for Redirection box click OK. Give it a few seconds to get the proxy up and app to launch then you should see your VMware client pop up. You now type in to IPaddress/Name area “vsphere-redir” as the host IP and then the user and pass needed to log in to the ESX host.

***Note – When you’re connecting directly to a host, or to vCenter, you must always enter vsphere-redir as the IP Address/Name in the VMWare vSphere client.

***Note – If you’re connecting to a vCenter server, you won’t be able to view the console of any VMs (MKS) – this is because the vSphere Client makes a direct connection to the ESXi server on port 902. If you connect directly to the ESXi host, MKS works fine.

Enjoy,

Cubert 😎

Printer Health Status

ESXi Health Monitor Plugin

Updates: ———————————————————————————————————-

Changes in New Version 0.3.0.3

Changes in New Version 0.3.0.5

Changes in New Version 0.3.0.6

Changes in Version 3.0.7

Changes in Version 3.0.8

Changes in Version 3.0.9

Changes in Version 3.0.10

Version 3.0.10 Now Available

How to install plugin

LabTech Software User manager for Office365 plugin

Today we release the next round for the Squidworks Labtech Vitals Dashboard.

NEW ->LabTech ESXi Hardware Monitor v2.1

Create a Labtech Full Screen RDP Redirector

Lets get started!

Labtech VMWare vSphere Client Redirector

Let me show you how to do it.

Updates:
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