Tag: HP LaserJet 1020 Printer Problems

LabTech & ConnectWise Plugin – Printer Health Status

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     Printer Health Status

Mr Keigher posted on the Labtech forums that wouldn’t it be great if there was a Printer Status Plugin for Labtech that could show if there were any issues with a printer and maybe even interact with a failed printer. Well Marty your ship has come in! Let me introduce you to your new Printer Status Plugin. The team down in Squidwork’s basement went to town taking what seemed like minutes (and it looks like it) to build a Labtech plugin that would do what had to be done.

In Version 1.0.4 you have good management over printers in 2 main views; the global view and the client view. The Global view allows for the full management suite of tools to be executed on any printer being scanned and will give you a quick view in to the troubles your clients maybe having. The Client view provides the same management functions but also allows you to enable and disable scanning for a client and to include desktops in printer scans.

Lets show you what we have:

Printer Status Global Manager:

printerstatus-preview1

Printer Status at the Client Console:

printerstatus-preview2

Printer Status Exclude Printers:

printerstatus-preview3

Download Labtech Plugin – Printer Status Version 1.0.4

download

Enjoy

Cubert

HP LaserJet 1020-1022 Print Spooler dies repeatedly

 Do you have a HP LaserJet 10-1022 printers and everytime someone prints a PDF file it kills the print spooler?

 The SDhp1020.dll was build by 2 different companies, Zenographics Inc, and by Marvell Semiconductor. The Marvell version of the drivers crash when printing some PDF  files. Of course the Marvell version is also the current / latest version so your likely to get this driver if you download from HP web site.

So

 Do you have a HP LaserJet 10-1022 printers and everytime someone prints a PDF file it kills the print spooler?

Based on research from sources including GameAddict, The SDhp1020.dll was build by 2 different companies, Zenographics Inc, and by Marvell Semiconductor. The Marvell version of the drivers crash when printing some PDF  files. Of course the Marvell version is also the current / latest version so your likely to get this driver if you download from HP web site.

So here is how to fix the HP LJ 1020 Spooler susbsystem error.

Download the HP Driver files here ->  HP-LJ1020-fix

Extract the files then the files need to be copied into: C:\windows\system32\spool\drivers\w32×86\3

Zip includes:

  • SDhp1020.DLL ->  as part of the original driver package
  • SDDM32.DLL -> Zenographics Inc  (original)
  • ZTAG32.DLL ->  Zenographics Inc  (original)
  • ZGDI32.DLL ->  Zenographics Inc  (original)

The zip also has the rest of the HP driver package in it. You do not need to copy the entire driver folder, just SDhp1020.DLL. But if you want the entire package it is supplied  as well.

#Foot Note  added (2/1/2012)#

I had one of my techs use these instructions and he could not understand why it still failed afterwards. The reason was clear that the system he placed DLL on was a 64 bit Windows 7 box. You will need to place DLL  into: C:\windows\system32\spool\drivers\x64\3 overwriting the DLL that is already there. The key here is your replacing a DLL version so if you do not overwrite a DLL then your not in the right place.

 

Enjoy